Shipping & Returns

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Postage & Packaging


Last post for Christmas from Smokedust will be on the 20th December. Orders taken after 12.00 hrs will be processed on the 3rd Jan 2019.


We ship items on a Monday and Thursday. If you need next day just drop us a line and we can see where we can assist.

All postage and packaging is charged based on the overall (Gross) weight of your order using the Royal Mail’s standard second class, parcel mail charges or other suitable courier service. These charges are updated from time to time in line with royal Mail’s price increases
The postage prices quoted on this website are for UK mainland postage only. If you require postage to UK islands or international destinations before completing your purchase please email for a postage quote.
We are not obliged to inform you of any price increases as the cost of delivery is displayed in the checkout screen prior to confirmation of the order.

Orders will be dispatched to the address given by customers through our online shop. It is not possible for us to alter address details after the fact. Please ensure you enter the complete postal address before you complete your order. We can only dispatch to the address given through Paypal to ensure we comply with the seller protection policies in place on Any items of post that are returned to us due to an incomplete address will incur an additional postage charge if the customer has failed to give a full address.

All our packages with a gross value of £10.00 or more will be sent using a tracked or signed for service. We will notify customers of the tracking number for their package.

Your right to cancel your order

Consumer Protection (distance selling) Regulations 2000 as amended April 2005

If you wish to cancel your order you should email your intention to cancel within 14 days from the day of delivery of your goods.
You can also write to cancel your order to the following address:
10 Telford Way, Milton Keynes Buckinghamshire MK14 5LB

Due to the nature of the curing salts, wood dust or wood chip used for curing and food smoking it is not possible for these items to be returned because of the danger from contamination.
This does not affect your rights under the sale of good act
If you wish to cancel an order after you have received the goods you will be liable for the cost of the return postage and packaging. You also have an obligation to ensure the goods are kept in good condition until they are dispatched.

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